This video explains why your customers are probably having trouble finding your business online and why it is very important that you do something about it ASAP.
People search for everything they need online, are you properly represented?
80% of people know what they are going to buy before going into a store.
Are you paying attention to your digital footprint?
Your customers are shaping your brand and affecting your bottom line more than ever.
Did you know 2/3 of people are more likely to buy from a store if they find positive comments about it online? Conversely, 1/2 are less likely to buy if comments are negative.
Do the major data providers have the proper information for your business? If you don’t know that usually means they do not.
This means your customers and clients are having trouble finding the correct information for your business.
Are there bad reviews for your business and are you monitoring reviews at all? Look at this sample report that shows the data for this company’s online reputation.
The Reviews section monitors the top consumer sites where your business might be mentioned.
If you see a bad review, respond with an apology, explanation, or incentive to win back the customer. If you see a good review, spread it around as much as possible.
Monitor Your Social Profiles
Track your Facebook likes, Twitter followers, and Foursquare check-ins. When people like, retweet, or comment, you will see it here.
Monitor Your Employees
Track employee tweets and Foursquare activity. Know if they’re saying anything bad about your business the second that they posted
Share Of Voice graphs reveal how your business
stacks up against your competitors in local
Every time a new review or mention is found, you’ll be notified by email. Every week you’ll be sent an Executive Report that breaks down how your business is faring in online conversations